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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Clint Woods

Clint Woods

May 29, 2025

5  out of  5
rating by Clint Woods
"Ryan Leach with the Pam Marbut Agency was very helpful and guided me through the claims process and helped me understand the impact of the claim to my policy. Ryan was very responsive and provided me with the information I needed to make an informed decision. Highly recommend Pam Marbut's team."
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Rachel Martin

October 2, 2024

1  out of  5
rating by Rachel Martin
"State farm is so low down and redickaless cause they like to screw people over by selling them life insurance and auto insurance so they can get more money and if you don't take the Question nare they with cancel your policy"
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Derrick Rhynes

May 9, 2024

5  out of  5
rating by Derrick Rhynes
"Your bill goes up with these people often. My bill went up not too long ago and it just went up again.not happy at all."
We responded:
"Thank you for your feedback. We strive to provide competitive rates and are reviewing pricing to ensure it remains fair. We will be happy to discuss your policy. Give us a call when you have a chance. We appreciate your business and value your input. Thanks so much."
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Allison Shows (allithealligator)

January 9, 2024

5  out of  5
rating by Allison Shows (allithealligator)
"Great insurance company!"
We responded:
"Thank you for the nice compliment! We appreciate you!"
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Johnathan Redding

November 10, 2023

5  out of  5
rating by Johnathan Redding
"Good"
We responded:
"I appreciate you!"
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Sarah Mehlferber

August 11, 2023

5  out of  5
rating by Sarah Mehlferber
"I was in this office yesterday to get quotes on auto and home insurance. Chris was great and able to answer all of my questions. We ended up deciding to go with another company instead, but I just wanted to say that the customer service in this office is amazing. :) Thank you, Chris."
We responded:
"Thank you so much for your kind words. I’m sorry it didn’t work out this time, and hope you will give us another opportunity in the future. We will be happy to help you in any way we can. Sincerely, Pam Marbut"
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Wayne Barclay

April 12, 2023

5  out of  5
rating by Wayne Barclay
"Jeff's towing is the best in Tuscaloosa. Fast service and great price."
We responded:
"So glad you were happy with the service!"
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Shaina Cantu

February 10, 2023

5  out of  5
rating by Shaina Cantu
"Pam is a great agent to work with regardless of your needs! Her team is very responsive, and friendly. I highly recommend!"
We responded:
"Thank you Shaina!"
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Sarah Lake

December 7, 2022

5  out of  5
rating by Sarah Lake
"I have had State farm insurance for close to 15 years. When I moved from Mississippi to Alabama Meagan at Pam’s office made the transition so easy! They are always just a phone call away with any question or concern you may have!!"
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Haleigh Reeser

December 7, 2022

5  out of  5
rating by Haleigh Reeser
"We have had excellent experiences with this office. They have went above and beyond to make sure all of our needs are taken care of! Highly Recommend."
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Laurie Beth Kesterson

May 17, 2022

5  out of  5
rating by Laurie Beth Kesterson
"Great team"
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Lori Linn

March 31, 2021

5  out of  5
rating by Lori Linn
"Super helpful! Great rates for bundling!!!"
We responded:
"Thank you for the 5 star review, Lori! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your feedback!"
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Raymond Tidmore

June 29, 2020

1  out of  5
rating by Raymond Tidmore
"This company is crooked as a snake. I would never use this insurance again. They wanted to replace just half of a roof. Never would match. But they want to charge you a premium annual rate. Bad company!"
We responded:
"Hi Raymond, after looking into your account we are not sure what this review is referring to. We have tried to call but have not been able to catch you. Please give us a call at the office at your earliest convenience to further discuss your concerns so we can help in any way that we can."